Live Chat Module

Free Communication Marketplace module for an embeddable website widget and a shared agent inbox. Soft-link Leads when that module is installed; escalate to Help Desk when that module is installed.

Guides

Audience	Document
Operators / workspace users	live-chat.md
Engineers	live-chat.md
Production / ops	live-chat.md
Tenant API	tenant-v1-live-chat.md

Capabilities (1.3.0)

• One website widget per workspace (public key + embed snippet)
• Widget branding (color, launcher text, position, header, logo)
• Business hours + offline leave-a-message
• Visitor text chat via public API (session token; short-poll with optional Reverb public channel)
• Shared agent inbox at /live-chat (filters, assign/transfer, visitor panel)
• Canned replies for agents
• Departments + default routing
• Media attachments on messages
• Soft Lead create/link when Leads is entitled
• Help Desk escalate when Help Desk is entitled
• Ban visitor (manage)
• Inbound DB notification (live-chat.inbound) + optional agent email when enabled
• Agent Echo realtime (inbox + conversation channels); Automation triggers for open / inbound / closed

Permissions

live-chat.view · reply · assign · manage

Catalog

• Slug: live-chat
• Category: Communication
• is_default_included=false, is_billable=false, prices $0, version 1.3.0
• Install from Marketplace (not auto-installed)

Explicitly deferred

• Sharing invoices or other module records in chat
• Auto-create lead on first message
• Analytics dashboards, bots, multi-widget brands
• Live visitor site monitoring (Tawk-style "who is on site")
• Captcha / Turnstile beyond throttle + TTL
• EloSync Mobile screen