Knowledge Base Module

Free Operations Marketplace module for internal team help articles, categories, and searchable FAQs. Catalog version 1.2.0. There is no public or customer portal in v1.

Guides

Audience	Document
Operators / workspace users	knowledge-base.md
Engineers	knowledge-base.md
Production / ops	knowledge-base.md
Module Development Standard	module-development.md
Tenant API	tenant-v1-knowledge-base.md

Capabilities

• Articles: title, slug, excerpt, TipTap HTML body, optional category, status (draft / published / archived), published_at
• Flat categories (delete blocked while articles still use them)
• Search across title, excerpt, and body; status and trash filters for editors
• Soft Help Desk backlinks on article show when help-desk is entitled (help_desk_tickets on GET /knowledge-base/{id})
• Optional article attachments on create/edit (counts toward Storage quota)
• Notes + domain timeline; Spatie LogsActivity + platform audit events
• Module licensing (module:knowledge-base) for install; Spatie permissions for all access
• Internal workspace only — no public URLs or customer portal
• Automation trigger knowledge_base.article_created when Automation is entitled

Permissions

knowledge-base.view · create · update · delete · restore · force.delete

Default roles: admin = all except force.delete; manager = view / create / update; staff = view.

View-only users see published articles only. Users with knowledge-base.update can open drafts, archived, and trash.

Catalog

• Slug: knowledge-base
• Category: Operations (operations, sort 40), module sort 60, icon book-open
• is_default_included=false, is_billable=false, prices $0
• Install from Marketplace (not auto-installed for new workspaces)
• No hard module dependencies

Explicitly deferred

• Public / customer-facing URLs
• Nested categories
• Dashboard widget
• Publish notification fan-out